Your 24/7 AI Receptionist
Answer your phone. Answer customer questions. Capture opportunities. Book appointments. Even when you're in the attic, on another job, driving home or asleep. Starting at $297/month.
"You don't need to answer every call. You need every call answered."
Incoming call answered
While you're up there, Mia has it handled.
The problem
Your customers don't wait for you to finish the job.
When you're servicing a unit, driving between calls, talking to another customer or asleep at night, the phone can still ring. And the person calling may be your next customer.
In the attic
You can't stop working every time the phone rings.
On another job
Your attention belongs to the customer in front of you.
After hours
HVAC problems don't follow business hours.
Already on the phone
A second caller shouldn't automatically become a missed opportunity.
First Ignite gives your business another option: let Mia answer.
Mia
AI Receptionist, Summit Air Heating & Cooling
Meet Mia
Don't take our word for it. Call Mia.
Pretend your AC stopped cooling and see how she handles the call. Mia is a demonstration AI receptionist powered by First Ignite, answering calls for the fictional Summit Air Heating & Cooling. Call her and act like a real homeowner.
Try scenarios like:
- "My AC is running but the house is still 85 degrees."
- "My heater stopped working."
- "I need to schedule an AC tune-up."
- "My thermostat isn't working."
- "I smell something burning near my HVAC system."
See how Mia responds, gathers information and helps move the call toward the appropriate next step.
Try to stump her. We don't mind.
Just called Mia?
Imagine Mia answering your calls tonight.
What you just experienced can be configured for your HVAC business.
- Answer incoming calls
- Talk naturally with customers
- Answer approved business questions
- Capture new customer information
- Understand why they're calling
- Identify urgent situations
- Check appointment availability
- Book appointments when configured
- Transfer appropriate calls
- Trigger automated follow-up
- Record customer information in your CRM
While you're doing the HVAC work, your business can keep responding to customers.
How it works
From missed call to captured opportunity
Step 1
Customer calls
Your customer calls your business just like they do today.
Step 2
Your AI receptionist answers
Your receptionist answers naturally using information approved for your business.
Step 3
The call gets handled
Depending on your setup, your receptionist can answer questions, capture information, identify the reason for the call, book appointments or transfer appropriate calls.
Step 4
Your team stays informed
Customer information and activity can flow into First Ignite so your team can follow up and continue the relationship.
More than an answering service
Not just "take a message and we'll call you back."
Traditional voicemail asks the customer to leave a message. Mia can actually interact with the caller.
Voicemail
- Customer hears a recording
- Customer leaves a message
- Someone has to notice it
- Someone has to call back
- Customer may call another HVAC company
First Ignite AI Receptionist
- Customer gets an immediate response
- Natural two-way conversation
- Customer information can be captured
- Questions can be answered
- Appointments can be booked when configured
- Appropriate calls can be transferred
- Follow-up can begin automatically
The First Ignite platform
And your receptionist is only the beginning.
Your AI receptionist runs as part of First Ignite, giving your business access to a much broader business communications, CRM, automation and AI platform.
CRM & contact management
Keep customer and lead information organized.
Business phone
Manage business communications from First Ignite.
Text messaging
Communicate and follow up by SMS when properly configured.
Keep customer communication connected.
Appointment calendars
Schedule services and appointments without automatically requiring another scheduling subscription.
Automated follow-up
Create workflows that help opportunities receive timely follow-up.
Reviews & reputation
Help generate and manage customer reviews.
Conversation AI
Respond to website and messaging conversations.
Voice AI
Answer and handle inbound calls.
Pipelines & opportunities
See where prospects and customers are in your process.
Your AI receptionist answers the calls. First Ignite helps you manage what happens next.
Before you pay for another app, check First Ignite.
Where practical, we configure First Ignite to handle the job before recommending additional software.
Don't already have a scheduling system? First Ignite includes appointment scheduling, so you may not need another subscription.
Already have a system you rely on? First Due Media can evaluate the best way to integrate it with your First Ignite setup.
White-glove support
Powerful software without the "good luck figuring it out" part.
First Ignite is the software. First Due Media provides the white-glove setup, configuration and ongoing support. You're not handed login credentials and left to figure it out.
Tell us about your business
Complete a guided onboarding process.
We help configure your receptionist
We use the information you provide to help set up the AI receptionist around your business.
Test it, then go live
Test how it handles calls before putting it to work with real customers.
Pricing
Start with your 24/7 AI receptionist.
First Ignite Starter
from First Due Media
- First Ignite platform
- Voice AI functionality
- CRM
- Business communications tools
- Appointment calendars
- Automation
- Conversation AI
- White-glove support from First Due Media
- $30 monthly wallet credit
Phone, SMS and other usage charges are billed separately after included wallet credit. Monthly wallet credit does not roll over.
Need more contacts or users? Additional First Ignite plans are available.
FAQ
Questions, answered.
Your next customer may already be calling.
Make sure your business has an answer.
24/7 AI Receptionist + First Ignite platform from $297/month.
White-glove setup and support from First Due Media.